Processing Time

Most orders are handmade, prayed over, dressed, fixed, and packaged by myself and a small team.

Because of that, please allow 3–7 business days for your order to be prepared before it ships.

During product launches, holidays, candle services, or periods of unusually high order volume, processing may take a little longer. If that happens, we'll always do our best to keep everyone updated.

Shipping Time

Once your package leaves our hands, typical delivery times are:

• USPS Ground Advantage: 2–5 business days

• USPS Priority Mail: 1–3 business days (when selected)

Please remember that these are carrier estimates—not guarantees.

Once the package has been accepted by the postal service, delivery speed is ultimately in their hands (and, hopefully, not Mercury retrograde's).

Tracking

Every order includes tracking.

You'll automatically receive an email with your tracking number as soon as your shipping label is created.

Please allow up to 24 hours for tracking information to begin updating.

Lost, Delayed, or Stolen Packages

If your package appears to be delayed, don't panic just yet.

If tracking hasn't updated for several days, please reach out to me and we'll gladly help investigate.

If a package is confirmed lost by the shipping carrier, we'll work with you to determine the best next steps, which may include filing a carrier claim, replacing the order, or another appropriate solution depending on the circumstances.

Unfortunately, we cannot be responsible for:

• Incorrect shipping addresses entered during checkout

• Packages marked as delivered but stolen after delivery

• Delays caused by weather, natural disasters, postal disruptions, or carrier issues outside of our control

If you notice you've entered the wrong shipping address, email up immediately. If your package hasn't shipped yet, we'll happily update it.

Our Promise

Conjure Cleaning isn't a warehouse with hundreds of employees. Every oil is blended by hand. Every candle is dressed by hand. Every package is packed with intention.

We know many of these products are purchased during difficult moments in people's lives. Because of that, we take getting your order to you seriously.

We truly appreciate every single order.

Refund, Cancellation and Transfer Policy

Student Cancellations

Registration fees are refundable within 48 hours of purchase, provided that:

• the first live class has not begun;

• the digital workbook or other restricted course materials have not been delivered or accessed; and

• the refund request is submitted in writing to james@conjurecleaning.com.

After the 48-hour cancellation period, all registration fees are nonrefundable.

Registration is also nonrefundable if you:

• miss one or both live sessions;

• arrive late or leave early;

• experience a scheduling conflict;

• decide that the course is no longer relevant to your circumstances;

• fail to review class reminders or preparation emails; or

• are unable to participate because of a personal internet, device, or software issue.

Limited-time replay access will be provided, so students who cannot attend live will still receive the instruction and materials included with registration.

Registration Transfers

If you cannot attend, you may request to transfer your registration to another eligible student at least 24 hours before the first session.

Transfers:

• must be approved in advance;

• may be used only once;

• cannot be divided between multiple people;

• cannot be resold for more than the original purchase price; and

• require the new student to complete the registration form and agree to all course policies.

Your registration may not be transferred after the first session begins or after you have accessed the digital workbook, replay or other restricted materials.

At Conjure Cleaning’s discretion, the amount paid may instead be applied as a one-time credit toward a future Conjure Cleaning class. Credits are not guaranteed, have no cash value and must be used within six months of the original class date.

Digital Materials

The course workbook, templates, recordings, recipes and other materials are digital products provided for the registered student’s personal use.

Once these materials have been delivered or accessed, the corresponding registration is nonrefundable. Course materials may not be copied, resold, publicly distributed, uploaded or used to teach another class.

Class Cancellation or Rescheduling

If Conjure Cleaning cancels the entire course and does not provide a replacement date, registered students may choose:

• a full refund of class tuition; or

• a credit toward a future Conjure Cleaning class.

If a session must be rescheduled, students will be notified as soon as reasonably possible. Registration will automatically transfer to the replacement date. If a student cannot attend the new date, replay access, an alternative session or course credit may be offered depending on the circumstances.

A temporary interruption, platform outage or instructor emergency that results in a reasonably rescheduled or replacement session does not automatically constitute cancellation of the entire course.

Technology

Students are responsible for having a working device, reliable internet connection and access to the virtual platform used for class.

If a technical problem on Conjure Cleaning’s side prevents a substantial portion of the class from being delivered and no recording, replacement session or reasonable alternative can be provided, affected students will be offered an appropriate refund or course credit.

Removal From Class

Conjure Cleaning reserves the right to remove a participant who:

• harasses or threatens the instructor or another student;

• violates the privacy of other participants;

• records or distributes the class without permission;

• shares protected course materials;

• intentionally disrupts the learning environment; or

• misrepresents their eligibility for this Black-centered learning space.

Removal for violating course policies does not entitle the participant to a refund.

Pricing Changes

Early Bird, Regular and Last-Chance tuition reflect the date of registration. Purchasing at a later price does not entitle a student to an earlier rate, and subsequent discounts or promotional offers will not be applied retroactively.

Every tuition level includes the complete digital workbook and the same core course instruction.

Spiritual and Educational Results

This course provides spiritual and educational instruction. Registration does not guarantee employment, promotion, increased income, business growth, protection from every workplace conflict or any particular spiritual result.

Dissatisfaction with a personal outcome does not qualify a registration for a refund.

Requesting a Refund or Transfer

All requests must be submitted in writing to:

james@conjurecleaning.com

Include:

• your full name;

• the email address used to register;

• the date of purchase;

• your order or confirmation number; and

• whether you are requesting a refund, transfer or course credit.

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider.

By completing registration, you confirm that you have read, understood and agreed to this Refund, Cancellation and Transfer Policy.

Product Refund and Return Policy

We want you to feel confident purchasing from Conjure Cleaning. Because many of our products are handmade, prepared in small batches, intended for personal spiritual use, or created specifically for an individual customer, return eligibility depends on the type and condition of the product.

Please review this policy before completing your purchase.

Returns on Standard Products

Unopened and unused standard products may be returned within 14 calendar days of confirmed delivery.

To qualify for a return, the product must be:

• unopened;

• unused;

• in its original packaging;

• undamaged and in resalable condition; and

• accompanied by the order number or other proof of purchase.

To begin a return, contact james@conjurecleaning.com before mailing anything back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We strongly recommend using a trackable shipping method. Conjure Cleaning is not responsible for unauthorized returns or return packages lost in transit.

Original shipping charges are nonrefundable unless the return results from an error by Conjure Cleaning.

Products That Cannot Be Returned

For health, safety, spiritual and quality-control reasons, the following items are final sale and cannot be returned or exchanged:

• opened or used oils, sprays, baths, washes, powders, incense

• burned, lit, dressed or otherwise used candles;

• products with broken seals or altered packaging;

• custom-made, personalized or specially prepared products;

• products created or spiritually prepared for a specific person, petition or condition;

• candle services, rootwork services, readings, consultations or other completed spiritual services;

• digital products, downloads and educational materials;

• gift cards;

• clearance or explicitly marked final-sale items

A product cannot be returned simply because its scent, color, texture, or appearance differs slightly from a previous order. Many Conjure Cleaning products are handmade in small batches, so natural variations may occur. These variations do not affect the product’s intended quality or use.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, missing, or different from what you ordered, contact james@conjurecleaning.com within seven calendar days of confirmed delivery.

Include:

• your full name;

• order number;

• a description of the problem;

• clear photographs of the product;

• photographs of the packaging and shipping label; and

• photographs of any visible leakage, breakage or damage.

Please retain the product and all packaging until we have reviewed your claim. Depending on the circumstances, Conjure Cleaning may offer:

• a replacement;

• replacement of the affected portion of the order;

• store credit; or

• a refund to the original payment method.

Do not discard a damaged product or its packaging before receiving instructions, as photographs or additional information may be required for a shipping or insurance claim.

Minor cosmetic damage to exterior packaging that does not affect the product itself may not qualify for a refund or replacement.

Lost or Delayed Packages

Lost, delayed, stolen, and misdelivered packages are handled according to the separate Conjure Cleaning Shipping Policy.

If Conjure Cleaning cannot ship an order within the timeframe stated at checkout or in the Shipping Policy, we will notify the customer and provide available options, which may include agreeing to a revised shipping date or canceling the unshipped order for a refund.

A carrier delay after timely shipment does not automatically make an order eligible for a refund. Please refer to the Shipping Policy for information about tracking, delivery confirmation, address errors, stolen packages, and claims.

Order Cancellations

An order may be canceled for a full refund if the cancellation request is received before processing, preparation, or fulfillment has begun.

Contact james@conjurecleaning.com as soon as possible with your name and order number.

Because many products are handmade or spiritually prepared, we cannot guarantee that an order can be canceled once it has entered processing. Orders that have already shipped cannot be canceled and must meet the return requirements stated above.

Custom, personalized, or spiritually prepared orders cannot be canceled once preparation has begun.

Allergies and Sensitivities

Product ingredients and relevant usage information are provided to help customers make informed purchasing decisions. Customers are responsible for reviewing product descriptions and disclosed ingredients before use.

Please discontinue use if irritation or an unexpected reaction occurs.

An allergy, sensitivity, dislike of a scent or personal reaction does not automatically qualify an opened product for a return unless the product was mislabeled, defective or materially different from its published description.

Conjure Cleaning products are offered for spiritual, cultural and personal-use purposes and are not intended to diagnose, treat, cure or prevent any medical condition.

Spiritual Results

Conjure Cleaning does not guarantee a particular spiritual, financial, romantic, legal, professional or personal outcome from the purchase or use of any product.

Spiritual products are tools that may support a customer’s personal practice. Individual circumstances, methods of use and results vary. Lack of a desired spiritual outcome does not make a product defective and does not qualify it for a refund.

Approved Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after processing for the refund to appear, depending on your bank or payment provider.

Refunds do not include:

• original shipping charges;

• return shipping costs;

• expedited shipping fees; or

• costs arising from an incorrect or incomplete address supplied by the customer,

unless the return resulted from an error by Conjure Cleaning or applicable law requires otherwise.

Exchanges

We do not offer direct exchanges for preference-based reasons.

If an unopened standard product qualifies for return, you may return it under this policy and place a new order for the preferred item. Damaged, defective or incorrect items may be replaced without requiring a separate purchase.

How to Request Help

Email james@conjurecleaning.com with:

• your full name;

• order number;

• date of purchase;

• date of delivery;

• the item involved;

• the reason for the request; and

• photographs when applicable.

By completing a purchase from Conjure Cleaning, you acknowledge that you have reviewed and agreed to this Product Refund and Return Policy.

Privacy Policy

Effective date: August 12, 2026

Conjure Cleaning respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit www.conjurecleaning.com, purchase a product, register for a class, subscribe to our emails, schedule a service, or otherwise interact with Conjure Cleaning.

By using this website or providing personal information to us, you acknowledge the practices described in this policy.

1. Information We Collect

Depending on how you interact with Conjure Cleaning, we may collect the following information.

Information You Provide

This may include:

• Your name

• Email address

• Telephone number

• Billing and shipping addresses

• Order and transaction information

• Class registration information

• Preferred name, pronouns and time zone

• Responses to questionnaires or intake forms

• Information you provide when requesting a consultation, reading, spiritual service or customer support

• Reviews, testimonials, survey responses and other communications

• Marketing preferences

• Any photographs, documents or other materials you voluntarily submit

Please do not send Social Security numbers, account passwords, complete payment-card information, medical records or other information that we have not specifically requested.

Spiritual and Personal Information

When requesting a spiritual product, consultation, reading, rootwork service or class, you may voluntarily disclose personal information about your spiritual practice, ancestors, relationships, employment, business, household or current circumstances.

We use this information only as reasonably necessary to:

• respond to your inquiry;

• provide the requested product, service or instruction;

• prepare personalized spiritual work;

• administer a class or consultation; or

• maintain appropriate business records.

Please share only the information necessary for your request. Conjure Cleaning is not a medical provider, law firm, financial adviser, or licensed mental-health practice, and information submitted through our website is not protected by medical, attorney-client, or similar professional privilege.

Black-Centered Class Eligibility

Certain Conjure Cleaning classes may be intentionally reserved for Black participants. For these offerings, we may ask students to affirm their eligibility for the learning space.

We do not ask students to submit photographs, ancestry records, or other documentation to prove racial identity. Eligibility affirmations are used to administer the class, preserve the stated purpose of the learning space and address violations of class policies. They are not used to determine credit, employment, housing, insurance or eligibility for unrelated services.

Payment Information

Payments are processed by third-party payment providers. Conjure Cleaning generally receives transaction details such as your name, billing information, payment status, purchase amount, and limited payment-method information.

We do not generally receive or store your complete credit- or debit-card number. Payment providers handle payment information according to their own privacy and security policies.

Information Collected Automatically

When you visit our website, our website platform and connected services may automatically collect information including:

• IP address

• Browser and device type

• Operating system

• Pages visited

• Referring website

• Approximate location derived from an IP address

• Date and time of access

• Website interactions

• Shopping-cart and checkout activity

• Cookie and similar technology data

2. How We Use Information

We may use personal information to:

• Process and fulfill orders

• Collect and confirm payments

• Ship products and provide tracking information

• Communicate about orders, delays, returns or claims

• Register students and administer classes

• Deliver virtual-class links, workbooks, recordings and course materials

• Schedule and provide consultations or spiritual services

• Prepare custom or personalized products

• Respond to questions and customer-service requests

• Manage ingredient kits and other class materials

• Send essential administrative messages

• Send marketing emails when permitted

• Maintain customer and transaction records

• Prevent fraud, abuse and unauthorized access

• Enforce our policies and terms

• Improve our products, services, classes and website

• Measure website traffic and performance

• Comply with legal, tax, accounting and regulatory obligations

• Protect the rights, safety and property of Conjure Cleaning, our customers and others

We may also use information in an aggregated or de-identified form that does not reasonably identify an individual.

3. Email Marketing

Purchasing a product or registering for a class does not automatically require you to subscribe to general marketing emails.

If you subscribe to the Conjure Cleaning mailing list, we may send information about products, classes, services, events and other business updates. You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us.

Unsubscribing from marketing messages will not prevent us from sending essential transactional or administrative communications concerning an order, registration, appointment, policy issue or service you requested.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, maintain shopping carts, process transactions, understand website traffic and, if enabled, support advertising.

Cookies may include:

• Necessary cookies, which support essential website and checkout functions

• Functional cookies, which remember settings and preferences

• Analytics cookies, which help us understand how visitors use the website

• Marketing cookies, if enabled, which may measure advertising or support personalized marketing

You can manage cookies through your browser settings and, where available, the cookie-preference controls on our website. Blocking necessary cookies may prevent parts of the website or checkout from functioning properly.

Our website is hosted through Squarespace, which may use cookies and process visitor information to provide and secure its services. Squarespace’s practices are governed by its own privacy and cookie policies.

5. How We Share Information

We may share information with service providers that help us operate Conjure Cleaning, including:

• Website hosting and ecommerce providers

• Payment processors

• Email-marketing providers

• Scheduling and registration platforms

• Virtual-class and video-conferencing providers

• Cloud-storage and document-delivery services

• Shipping carriers and fulfillment providers

• Accounting, tax and bookkeeping providers

• Fraud-prevention and website-security providers

• Analytics or advertising providers, if enabled

• Professional advisers when reasonably necessary

These providers receive only the information reasonably necessary to perform their services and handle information according to their own terms and privacy policies.

We may also disclose information:

• when required by law, subpoena, court order or valid legal process;

• to investigate fraud, threats, harassment or policy violations;

• to protect the safety, property or legal rights of Conjure Cleaning or another person;

• as part of a merger, sale, reorganization or transfer of the business; or

• with your direction or consent.

Sale of Personal Information

Conjure Cleaning does not sell customer names, email addresses, spiritual information or class-registration responses for money.

If advertising or analytics technologies are enabled on the website, those providers may receive cookie identifiers, device information or website-activity data. Depending on the law where a visitor lives, some forms of advertising-related disclosure may be considered “sharing” or “targeted advertising.” You may contact us to ask about the technologies currently used or to request an available opt-out.

6. Classes, Recordings and Student Privacy

If a virtual class is recorded, students will be told before recording begins.

Recordings may capture names, profile images, voices, video or chat messages depending on how students participate. Students may generally protect their privacy by keeping their camera off, changing their display name and refraining from placing personal information in the chat.

Whenever reasonably possible, sensitive student discussions may be excluded from replay recordings or recording may be paused. However, students should not disclose information during a recorded session that they do not want other registered participants to hear or see.

Class participants may not record, photograph, copy, distribute or publicly share another student’s identity, statements or personal experiences without permission.

7. Testimonials and Public Content

We will not intentionally publish a private consultation, spiritual-service inquiry or class disclosure as a testimonial without permission.

If you voluntarily submit a review, tag Conjure Cleaning publicly or provide permission for a testimonial to be used, we may display the approved content with the name, initials, image or social-media handle you authorized.

You may contact us if you wish to withdraw permission for future use. Removal may not be possible from materials already printed or distributed before we received the request.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• complete transactions and provide requested services;

• maintain tax, accounting and business records;

• administer classes and replay access;

• resolve disputes, returns, claims and chargebacks;

• prevent fraud and enforce agreements; and

• comply with applicable law.

Different categories of information may be retained for different periods. We may delete, anonymize or securely dispose of information when it is no longer reasonably necessary.

Requests to delete information may be limited when we must retain records for legal, tax, accounting, fraud-prevention or dispute-resolution purposes.

9. Data Security

We use reasonable administrative, technical and organizational measures appropriate to the nature of the information we maintain.

No website, email system, payment method, storage platform or internet transmission can be guaranteed to be completely secure. You provide information electronically at your own risk.

Email is not an appropriate method for sending passwords, Social Security numbers, complete payment-card details or similarly sensitive information.

10. Your Choices and Privacy Requests

Depending on where you live and applicable law, you may request that we:

• provide information about the personal data we maintain about you;

• correct inaccurate information;

• delete eligible information;

• provide a copy of certain information;

• stop sending marketing emails; or

• address an objection to certain uses or disclosures.

To submit a request, email james@conjurecleaning.com with the subject line Privacy Request.

Please include your name, the email address associated with your interaction and a description of your request. We may need to verify your identity before fulfilling it.

We will not discriminate against you for making a privacy request. Certain information may be exempt from deletion or disclosure under applicable law.

11. Third-Party Websites and Services

Our website may link to or integrate with services operated by other companies, including payment processors, virtual-class platforms, scheduling services and social-media websites.

Conjure Cleaning does not control the privacy or security practices of those third parties. Review their policies before submitting information through their services.

12. Children’s Privacy

This website and Conjure Cleaning’s products, services and classes are not directed to children under 18.

We do not knowingly collect personal information online from children under 18. If you believe a child under 18 has provided personal information to us, contact us so we can review and delete it when appropriate.

Specific classes, spiritual services or products may require participants or purchasers to be 18 or older.

13. Visitors Outside the United States

Conjure Cleaning is based in North Carolina, United States. Personal information may be processed and stored in the United States or in other locations where our service providers operate.

If you access the website from outside the United States, you understand that privacy and data-protection rules may differ from those in your location.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations.

The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the website or by email when appropriate.

15. Contact Us

For questions, concerns or privacy requests, contact:

Conjure Cleaning
James E. Stewart IV
Durham, North Carolina
Email: james@conjurecleaning.com

Please do not send sensitive spiritual, financial or personal information through email unless it is necessary and specifically requested.

Terms and Conditions

Effective date: August 12, 2026

These Terms and Conditions govern your access to wwww.conjurecleaning.com and your purchase or use of products, classes, consultations, digital materials, spiritual services and other offerings provided by Conjure Cleaning.

“Conjure Cleaning” is the business name under which James E. Stewart IV, doing business as Conjure Cleaning, offers products, classes and spiritual services.

Throughout these Terms, “Conjure Cleaning,” “we,” “us” and “our” refer to James E. Stewart IV, doing business as Conjure Cleaning, and his authorized representatives and service providers. “You” and “your” refer to the website visitor, customer, student or service recipient.

1. Acceptance of These Terms

You accept these Terms when you:

• check the agreement box at checkout or registration;

• submit an order or registration after being shown these Terms;

• schedule or purchase a service;

• create a customer account; or

• access or use a product, service or digital material governed by these Terms.

Simply browsing the website constitutes agreement only to the provisions governing website access and use.

If you do not agree to these Terms, do not complete a purchase, register for a class or use our products, services or protected materials.

2. Related Policies

The following Conjure Cleaning policies form part of these Terms:

• Privacy Policy

• Shipping Policy

• Product Refund and Return Policy

• Class Refund, Cancellation and Transfer Policy

• Any additional requirements, instructions or policies displayed on a particular product, class or service page

If the terms for a specific offering conflict with these general Terms, the more specific terms for that offering will control.

3. Eligibility

You must be at least 18 years old, or the age of legal majority where you live, to purchase spiritual services, register for an adult class or enter into a binding transaction with Conjure Cleaning.

By completing a purchase, you represent that:

• the information you provide is accurate;

• you are authorized to use the selected payment method;

• you meet any clearly stated eligibility requirements;

• your purchase and intended use are lawful where you live; and

• you are able to enter into a binding agreement.

Certain classes may be intentionally created for and centered upon a specific community. The intended audience and any participation requirements will be stated before registration.

Misrepresenting material registration information or intentionally violating the purpose or safety of a learning space may result in cancellation or removal, subject to the applicable refund policy and law.

4. Website Use

You may use this website only for lawful purposes.

You may not:

• interfere with the website’s operation or security;

• attempt to access another person’s account;

• submit false, fraudulent or misleading information;

• use automated systems to scrape, reproduce or copy website content;

• impersonate another person;

• upload or transmit malicious code;

• use the website to threaten or harass another person;

• violate another person’s privacy or intellectual-property rights;

• attempt to circumvent product, class or registration limits; or

• use Conjure Cleaning content or materials to create competing products, publications or classes without permission.

We may restrict or terminate access when we reasonably believe these Terms have been violated.

5. Customer Accounts

If customer accounts are available, you are responsible for:

• providing accurate account information;

• maintaining the confidentiality of your password;

• restricting unauthorized access to your account; and

• promptly notifying us of suspected unauthorized activity.

You are responsible for activity completed through your account unless applicable law provides otherwise.

We may suspend or close an account associated with fraud, abuse, policy violations or a security risk.

6. Product Information

We make reasonable efforts to describe and display products accurately.

Because many Conjure Cleaning products are handmade in small batches, natural variations may occur in:

• color;

• scent;

• texture;

• appearance;

• wax finish;

• plant material;

• packaging; and

• other handcrafted characteristics.

Minor variations do not necessarily constitute a defect or mean that a product is materially different from its description.

Product photographs may appear differently depending on lighting, screen settings and packaging changes. We may update product formulas, ingredients, sizes, packaging or descriptions when reasonably necessary.

Customers are responsible for reviewing all product descriptions, disclosed ingredients, instructions and warnings before purchasing or using a product.

7. Orders and Acceptance

Submitting an order does not guarantee acceptance.

We may decline, limit or cancel an order because of:

• unavailable inventory;

• an incorrect price or description;

• suspected fraud or unauthorized payment;

• an incomplete or undeliverable address;

• purchase limits;

• safety concerns;

• inability to fulfill a custom request;

• misuse of a promotion;

• a violation of these Terms; or

• another legitimate operational reason.

If we cancel a paid order before fulfillment, we will refund the canceled portion to the original payment method.

Orders are also governed by the Shipping Policy and Product Refund and Return Policy.

8. Preorders and Made-to-Order Products

Products identified as preorder, made-to-order, personalized or custom items may require additional processing time.

The estimated fulfillment timeframe will be disclosed on the product page, during checkout or in a written order confirmation.

If fulfillment is materially delayed beyond the stated timeframe, we will notify the customer and provide available options, which may include:

• agreeing to a revised fulfillment date;

• modifying the order;

• receiving available items separately; or

• canceling the unshipped portion for a refund.

Orders containing both ready-to-ship and preorder items may ship together unless otherwise stated.

Custom or spiritually prepared products may become noncancelable once preparation begins, as described in the Product Refund and Return Policy.

9. Local Pickup

When local pickup is offered, customers must wait for confirmation that an order is ready.

Pickup instructions, available times, location information and any identification requirements will be communicated separately.

An order is not considered abandoned merely because it was not collected immediately. If an order remains uncollected, we will make reasonable efforts to contact the customer before determining the available options.

Shipping fees are not charged for orders designated for free local pickup unless the customer later requests shipment. Any requested shipping charges must be paid before the order is mailed.

10. Prices, Payments and Taxes

Prices are displayed in United States dollars unless otherwise stated.

Prices, promotions and availability may change without advance notice. A price change will not affect an order already accepted except when correction is required because of an obvious error.

You agree to pay:

• the displayed purchase price;

• applicable taxes;

• disclosed shipping and handling charges; and

• any other amount shown before checkout.

You authorize our payment processor to charge the payment method provided.

You are responsible for ensuring that your billing and payment information is accurate. We may pause or cancel fulfillment when payment is declined, reversed or identified as potentially fraudulent.

11. One-Time and Recurring Payments

Unless an offering is expressly identified as a subscription, membership or recurring plan before checkout, purchases from Conjure Cleaning are one-time transactions and will not renew automatically.

If recurring offerings are introduced, the renewal frequency, price, cancellation method and any changing terms will be disclosed before enrollment. Separate recurring-payment terms may apply.

12. Discounts and Promotional Offers

Discount codes and promotional prices:

• must be used during the stated promotional period;

• may not be combined unless expressly permitted;

• have no cash value;

• cannot be applied retroactively;

• may be limited to one use per customer or household; and

• may be revoked if obtained or used fraudulently.

We may correct or cancel a promotion affected by a technical error, unauthorized distribution, misuse or inaccurate description.

Early Bird, Regular and Last-Chance class prices are determined by the date and time registration is completed. Later registrants are not entitled to an expired rate.

13. Shipping and Delivery

Processing times, delivery estimates, address responsibilities, carrier delays, lost packages, delivery confirmation and claims are governed by the Shipping Policy.

You are responsible for providing a complete and accurate delivery address. Review your address carefully before completing checkout.

A shipping estimate is not necessarily a guaranteed delivery date unless it is expressly identified as guaranteed.

If we cannot ship within the promised timeframe, we will provide notice and the options required by applicable law, which may include consenting to a revised shipment date or canceling the unshipped order for a refund.

A carrier’s delivery scan may be considered when investigating a claim, but we may also review photographs, customer communications and other credible evidence concerning delivery.

14. Product Classification and Intended Use

Unless a product page expressly states otherwise, Conjure Cleaning products are sold as spiritual, ritual, aromatic, decorative or external-use products.

A product is not intended for internal consumption merely because it contains herbs, oils or other traditionally used ingredients.

Do not ingest a product unless its label and product page expressly identify it as intended for consumption and provide appropriate directions.

Do not apply oils, powders, washes, sprays, baths or other products to the body unless the product is expressly described and labeled for that use. Do not place undiluted essential oils directly on the skin unless the instructions specifically permit it.

Product labels, descriptions and instructions control the intended use of each product.

15. Product Use and Safety

Always follow the instructions and warnings provided with a product.

You agree to take reasonable precautions, including:

• keeping candles, lamps, incense and flames attended;

• keeping burning products away from children, pets, fabrics and flammable materials;

• using heat-safe surfaces and containers;

• avoiding ingestion unless expressly permitted;

• avoiding contact with eyes and sensitive areas;

• reviewing ingredients for known allergies or sensitivities;

• patch-testing topical products when appropriate;

• discontinuing use if irritation occurs;

• maintaining appropriate ventilation; and

• keeping products out of reach of children and pets.

Do not use a product in a manner inconsistent with its description, label or instructions.

To the extent permitted by law, Conjure Cleaning is not responsible for harm caused by misuse, unauthorized alteration, failure to follow instructions or use for an undisclosed or unintended purpose.

16. Allergies and Sensitivities

Customers are responsible for reviewing disclosed ingredients before purchasing or using a product.

Natural ingredients, fragrances, essential oils, herbs and other materials may cause reactions in some individuals. “Natural” does not mean risk-free or suitable for every person.

If you have a known allergy, sensitivity, medical condition, pregnancy-related concern or medication interaction concern, consult an appropriately qualified healthcare professional before use.

Contact us before purchasing if you need clarification about a disclosed ingredient. We cannot guarantee that a shared production environment is entirely free from trace contact with every possible allergen.

17. Spiritual and Educational Disclaimer

Conjure Cleaning products, classes, readings, consultations, interpretations and services are spiritual, cultural and educational offerings.

They are not substitutes for:

• medical diagnosis or treatment;

• mental-health care;

• legal advice or representation;

• financial, tax or investment advice;

• employment or human-resources advice;

• emergency services; or

• professional safety assistance.

No product, working, reading, class or service can guarantee:

• employment;

• promotion;

• increased income;

• business success;

• healing;

• reconciliation;

• protection from every harm;

• removal of another person;

• a legal outcome; or

• any other particular result.

Spiritual interpretations are matters of belief, tradition and personal practice. You remain responsible for your decisions, actions and use of the information provided.

If you are experiencing a medical, mental-health, legal, financial, workplace or safety emergency, seek assistance from an appropriately qualified professional or emergency service.

18. Custom Products and Spiritual Services

Custom products and spiritual services may require information about your circumstances, goals or requested condition.

You agree to provide accurate information and understand that:

• we may decline a request that is unlawful, unsafe or outside our practice;

• completion timeframes are estimates unless expressly guaranteed;

• spiritual results cannot be guaranteed;

• payment covers the practitioner’s time, labor, knowledge, materials, preparation and delivery of the agreed offering;

• payment is not contingent upon a particular spiritual outcome; and

• custom offerings are governed by their applicable cancellation and refund terms.

You may not request that Conjure Cleaning engage in conduct that is unlawful, fraudulent, threatening or intended to cause physical harm.

Any scope, deliverables, follow-up period or completion terms stated in a written service description or agreement will govern that particular service.

19. Classes and Events

Class registration grants one eligible student permission to participate in the purchased offering.

Unless expressly stated otherwise:

• one registration admits one person;

• registrations may not be shared;

• class links may not be forwarded;

• replay access is available only for the stated period;

• participation does not guarantee an individual consultation;

• attendance does not grant permission to teach our curriculum;

• students are responsible for the required technology and supplies; and

• students must comply with class conduct and privacy expectations.

Class cancellations, missed sessions, transfers and refunds are governed by the Class Refund, Cancellation and Transfer Policy.

20. Digital Products and Delivery

Digital products and course materials are considered delivered when they are:

• emailed to the address provided;

• made available through a customer account;

• provided through a functioning download link; or

• made accessible through a viewing or course platform.

Customers are responsible for:

• providing a working email address;

• checking spam, junk and promotional folders;

• downloading materials within any stated access period;

• using compatible software and devices; and

• promptly reporting a nonfunctioning link or missing delivery.

Purchase does not transfer ownership of digital materials or guarantee permanent access unless permanent access is expressly stated.

If a verified technical problem on our side prevents delivery and we cannot provide a reasonable replacement method, we will offer the remedy required by the applicable refund policy or law.

21. Community Conduct

Students, customers and event participants must engage respectfully.

Prohibited conduct includes:

• harassment or threats;

• intentional disruption;

• discriminatory abuse;

• unauthorized recording;

• sharing another participant’s personal information;

• distributing protected course materials;

• impersonating another registrant;

• misrepresenting material registration information; and

• conduct that reasonably threatens the safety or privacy of the instructor or participants.

We may remove a participant when reasonably necessary to protect the instructor, students or learning environment.

Refund eligibility following removal is governed by the applicable class policy and law.

22. Class and Event Recordings

Certain classes or events may be recorded for limited replay or educational use. We will provide notice when recording is planned.

Depending on how you participate, a recording may capture your:

• display name;

• voice;

• image;

• chat messages; or

• other contributions.

You may reduce your visibility by keeping your camera off, selecting an appropriate display name and avoiding personal disclosures during recorded portions.

Whenever reasonably possible, sensitive participant discussions may be excluded from replay recordings or recording may be paused.

Students may not independently record, photograph, livestream or distribute a class without written permission.

23. Intellectual Property

Unless otherwise stated, all website content and original Conjure Cleaning materials are owned by or licensed to Conjure Cleaning, including:

• written copy;

• product names and descriptions;

• original photographs and graphics;

• logos and branding;

• class curricula;

• workbooks;

• templates;

• original recipes and instructional arrangements;

• videos and recordings;

• downloads;

• presentation slides; and

• original teaching materials.

Your purchase grants you a limited, personal, nonexclusive, nontransferable and revocable license to use the purchased materials for your own personal learning or spiritual practice.

You may not, without written permission:

• reproduce or distribute protected materials;

• upload them to a shared drive or public platform;

• sell or sublicense them;

• remove ownership notices;

• use them to teach a class;

• incorporate substantial portions into a commercial product;

• create unauthorized derivative materials; or

• provide recordings or downloads to another person.

Nothing in these Terms claims exclusive ownership over public-domain texts, traditional knowledge, general spiritual concepts, historical facts or materials owned by other creators.

Our rights apply to Conjure Cleaning’s original expression, selection, organization, design, commentary and instructional materials.

24. Reviews and Testimonials

Reviews and testimonials must reflect the reviewer’s genuine experience and may not contain knowingly false, misleading, defamatory or unlawfully disclosed information.

Conjure Cleaning does not purchase fake reviews or require a positive opinion in exchange for compensation, discounts, gifts or other incentives.

If an incentive is offered for submitting an honest review:

• the incentive will not depend upon the review being positive;

• the reviewer remains free to express an honest opinion; and

• any material connection should be clearly disclosed.

We may moderate or remove content containing:

• threats or harassment;

• profanity directed at another person;

• private or identifying information;

• irrelevant promotional material;

• intellectual-property violations;

• fraudulent content; or

• other unlawful material.

We will not suppress a review merely because it expresses an honestly held negative opinion.

Testimonials describe individual experiences and do not guarantee that another customer will obtain the same spiritual, personal, financial or professional result.

25. Other User Submissions

If you submit a photograph, social-media post, written reflection or other material for possible public use, you retain ownership of your original content.

We will seek permission before intentionally using a private consultation, spiritual-service inquiry, class disclosure or customer-service communication as promotional material.

When you expressly authorize public use, you grant Conjure Cleaning permission to reproduce, display, edit for length and share the approved material for the agreed promotional purpose.

You represent that:

• you have the right to submit the material;

• it does not violate another person’s rights; and

• any factual claims about your experience are honest.

You may withdraw permission for future use by contacting us. Withdrawal may not require the recall of materials already printed, published or distributed before the request was received.

26. Gift Cards and Promotional Credits

If gift cards are offered, they may be used only for eligible Conjure Cleaning offerings and cannot be used to purchase another gift card unless expressly permitted.

Gift cards:

• have no cash value except where required by law;

• may not be refunded for cash except where required;

• should be treated like cash after delivery; and

• may be subject to additional terms disclosed at purchase.

Conjure Cleaning is not responsible for unauthorized use of a gift card after it has been delivered to the purchaser or designated recipient, except where required by law.

Promotional credits are not the same as purchased gift cards and may have expiration dates or offering restrictions when permitted by law.

27. Third-Party Services and Links

Our website may integrate with or link to third-party services, including:

• payment processors;

• scheduling platforms;

• virtual-class services;

• shipping carriers;

• email providers;

• social-media sites; and

• cloud-storage or digital-delivery platforms.

We are not responsible for the independent content, availability, security or privacy practices of third-party services.

Their own terms and policies govern your use of their platforms. A link or integration does not necessarily constitute endorsement.

28. Website Availability and Errors

We do not guarantee that the website will always be available, uninterrupted or error-free.

We may:

• correct errors;

• update content;

• suspend features;

• perform maintenance;

• change website providers; or

• discontinue an offering.

If an error materially affects a completed purchase, we will provide an appropriate correction, cancellation, replacement or refund as required by our policies and applicable law.

29. Events Beyond Reasonable Control

Conjure Cleaning will not be responsible for delays caused by events reasonably beyond our control, including:

• severe weather;

• natural disasters;

• widespread carrier disruptions;

• utility or internet outages;

• platform failures;

• public emergencies;

• government actions;

• serious illness;

• labor disruptions; or

• supply-chain interruptions.

We will make reasonable efforts to notify affected customers, reduce the impact and provide replacement performance, rescheduling, cancellation or another appropriate remedy when required by our policies or applicable law.

This section does not eliminate a customer’s right to a refund when Conjure Cleaning cannot provide purchased goods or services and applicable law requires one.

30. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its general informational content are provided on an “as available” basis.

We do not guarantee uninterrupted access, compatibility with every device, particular spiritual outcomes or the suitability of an offering for every person or circumstance.

Nothing in these Terms excludes any warranty, right or remedy that cannot lawfully be excluded.

31. Limitation of Liability

To the fullest extent permitted by law, Conjure Cleaning will not be liable for indirect, incidental, special or consequential losses arising from:

• misuse of a product;

• failure to follow instructions;

• reliance on a spiritual interpretation;

• a personal decision made following a class, reading or consultation;

• conduct of a third-party carrier or platform;

• events reasonably beyond our control; or

• use of the website contrary to these Terms.

Where liability cannot lawfully be excluded, Conjure Cleaning’s responsibility will be limited to the remedy required by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence or any other liability that cannot legally be limited.

32. Privacy

Our collection, use and disclosure of personal information are described in the Privacy Policy.

You acknowledge that no website, email system, payment method, online platform or internet transmission can be guaranteed completely secure.

Do not send Social Security numbers, passwords, complete payment-card information or similarly sensitive information through ordinary email.

33. Chargebacks and Payment Disputes

Please contact us first if you believe a charge is incorrect or an order has not been fulfilled as promised. We will make a good-faith effort to review and resolve legitimate concerns.

Nothing in these Terms prevents you from exercising valid rights through your bank, payment provider or applicable law.

Knowingly submitting false information, falsely claiming that an authorized purchase was unauthorized or retaining merchandise after obtaining an improper payment reversal may be treated as fraud and may result in suspension of future purchasing privileges.

We may provide the payment provider with relevant records, including:

• order confirmations;

• policy acceptance records;

• correspondence;

• tracking information;

• proof of delivery;

• class attendance information; and

• evidence of digital access.

34. No Professional or Fiduciary Relationship

Purchasing a product, attending a class, receiving a reading or communicating with Conjure Cleaning does not create a medical, legal, financial, therapeutic, employment, fiduciary or other licensed professional relationship.

No joint venture, partnership, agency or employment relationship is created between you and Conjure Cleaning through use of the website or purchase of an offering.

35. Governing Law and Informal Resolution

These Terms are governed by the laws of the State of North Carolina and applicable federal law, without regard to conflict-of-law principles.

Before filing a legal claim, both parties are encouraged to attempt a good-faith informal resolution through written communication.

This does not prevent either party from:

• pursuing urgent legal relief;

• filing a valid consumer complaint;

• using small-claims court when available;

• exercising payment-dispute rights; or

• exercising another right that cannot lawfully be waived.

Subject to applicable consumer-jurisdiction requirements, any legal proceeding arising from these Terms shall be brought in a state or federal court having lawful jurisdiction in Durham County, North Carolina.

36. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

37. No Waiver

A delay or failure to enforce any provision does not waive the right to enforce that provision later.

A waiver concerning one situation does not constitute a continuing waiver or a waiver concerning another situation.

38. Entire Agreement

These Terms, the incorporated policies and any specific written terms for a purchased offering constitute the agreement between you and Conjure Cleaning concerning that transaction.

They replace prior or contemporaneous discussions concerning the same subject, except for a separate written agreement expressly accepted by both parties.

39. Assignment

You may not assign or transfer your rights under these Terms without written permission.

Conjure Cleaning may transfer these Terms as part of a legitimate sale, reorganization or transfer of the business, subject to applicable law and the Privacy Policy.

40. Changes to These Terms

We may update these Terms to reflect changes in our offerings, business practices, technology or legal obligations.

Updated Terms will be posted with a revised effective date. Material changes may also be communicated through the website or by email when appropriate.

Changes apply prospectively unless applicable law permits otherwise. The Terms in effect when an order or registration is completed will generally govern that transaction.

41. Contact Information

Questions about these Terms may be directed to:

Conjure Cleaning
James E. Stewart IV, doing business as Conjure Cleaning
Durham, North Carolina
Email: james@conjurecleaning.com
Website: www.conjurecleaning.com